KFC Responds…eventually
A while back, I mentioned how KFC screwed up twice, first by providing a coupon without considering the all-too-obvious consequences, and then compounding their error by denying the coupon at their restaurants. While I whined about it here, I also contacted them directly to let them know the level of my disgust.
They finally got back to me today, and in one of the most ironic responses I’ve received from “corporate america,” offered me…wait for it…a coupon. Yes, that’s right, kids - if I rush and get my full name and address into their systems by end-of-business on Wednesday (hum…it took them over four weeks to respond to me, and now I have to answer them in two days?), they will send me a coupon for the same thing they refused a coupon for at the beginning of last month.
My response:
No, thank you. Your company has made it abundantly clear it may pick-and-choose whatever coupon it wishes to honor on a whim, making any coupon from you effectively worthless - you denied the others for no reason, why would I believe you would honor this one? I will continue to patronize restaurants I can trust, avoid those I clearly can not, and urge others to do the same.
So consider yourself urged. ;)
NB: Picked up chicken the other night from Royal Farm stores, a gas station with a kitchen in it, along with some excellent potato wedges for a little less than KFC, and it was closer to the house, too. The only loser here is…yep…KFC. –cfs3
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June 10th, 2009 at 11:00 am
KFC isn’t conveniently located near my house, but I always liked Roy Roger’s chicken (which I believe is the old Hot Shoppe’s Pappy Parker recipe) better. I’ve always liked the potato wedges, which we used to get with the chicken at Holly Farms (remember them, or were they too regional?).
Part of the reason they weren’t my first choice was that the nearest KFC we have may have been staffed by incompetent cooks, because the chicken was WATERY! The breading was soggy, and if you waved the chicken enough, the breading would come unglued and flop off. I also don’t like the way they treated Harlan Sanders after he publicly expressed his opinion about their “extra crispy” product (he called it “a fried doughball stuck on some chicken”, an opinion I share). I’ve never had a reason to go back.
I also used to like the chicken at the now-defunct Red Barn restaurants. I liked all of these places better than KFC. The only one I rated KFC above was Churches Fried Chicken, which I found too bland. My boss, who grew up in poverty in St. Louis, actually liked Churches better, not because of the taste, but because of the cost, as you got more for your money than at KFC.
Nowadays, I find myself eating more Chinese and Thai food, because I get some nice vegetables with it. When I do eat chicken, I eat it at Roy Roger’s or Popeye’s (which has the best, most buttery biscuits I’ve ever tasted!). Some people find Roy Roger’s chicken to be dry, but I’m happy with it. I much prefer dry over watery…
– Tom