A while back, I mentioned how KFC screwed up twice, first by providing a coupon without considering the all-too-obvious consequences, and then compounding their error by denying the coupon at their restaurants. While I whined about it here, I also contacted them directly to let them know the level of my disgust.

They finally got back to me today, and in one of the most ironic responses I’ve received from “corporate america,” offered me…wait for it…a coupon. Yes, that’s right, kids - if I rush and get my full name and address into their systems by end-of-business on Wednesday (hum…it took them over four weeks to respond to me, and now I have to answer them in two days?), they will send me a coupon for the same thing they refused a coupon for at the beginning of last month.

My response:

No, thank you. Your company has made it abundantly clear it may pick-and-choose
whatever coupon it wishes to honor on a whim, making any coupon from you effectively
worthless - you denied the others for no reason, why would I believe you would honor
this one? I will continue to patronize restaurants I can trust, avoid those I clearly
can not, and urge others to do the same.

So consider yourself urged. ;)

NB: Picked up chicken the other night from Royal Farm stores, a gas station with a kitchen in it, along with some excellent potato wedges for a little less than KFC, and it was closer to the house, too. The only loser here is…yep…KFC.  –cfs3