Episode #24 - Captured by the Squeebubblians.

(Thanks to Kermyt Anderson for the one-line episode descriptions!)

 Jonathan Thomas - Episode 24 [11:57m]: Play Now | Play in Popup | Download

Yesterday, I sent a note to Hugh Panero, CEO of XM Satellite Radio dealing with…well, never mind, it was a personal letter, and just because I have a blog doesn’t mean I have to tell you, gentle reader, everything. Besides, my sending a note to Mr. Panero isn’t the important part.

Last evening, Sunday evening, I received a thoughtful and personal reply.

Now look, you might not agree with everything XM does (I know people who are still angry about Special X leaving the satellite service, and that’s been years now), and knowing me you know I don’t agree with everything they do (heck, look at back postings here on the blog). But when the CEO of a corporation that big takes time out of his Sunday evening to considerately respond to one of his customer’s comments, one customer out of more than seven million, you have to be impressed. This was no, “thanks for the comments” form letter, but an informative response (no, I’m not going to tell you what he had to say, because that’s personal, too).

I have no idea how the “other guys” think about customer service, but I’m d*mned sure the head of XM takes every one of his customers seriously.